What you can raise here

• Orders that were paid for but not delivered
• Payments, duplicate charges and payment confirmation
• Refunds and cancellations
• Digital delivery and product access
• Products that are not as described
• Privacy and personal-data handling
• Website functionality and account issues

How a complaint is handled

1. 1You raise itUse the form below, email us, or call. Every complaint is recorded with a reference number the moment it is logged.
2. 2We acknowledge itYou get an acknowledgement with the reference within 1–2 business days, so you always know it has been received.
3. 3We investigateWe check the order, the payment record with our payment provider, the delivery log and any correspondence.
4. 4We tell you the outcomeWe reply with what we found and what we are doing about it, normally within 7 business days.
5. 5We keep the recordThe complaint, the investigation and the outcome are retained for the period required for accounting, payment reconciliation and legal purposes.

Before you file

File a complaint

Complaints filed here are logged with a GRV reference. Quote it in any follow-up and we can pull up the full history immediately.

Who your complaint goes to

This is a sole proprietorship, so complaints are handled directly by the business owner named below. No separate grievance officer has been appointed, and we do not publish a title that does not exist.