Policies & Legal
Policies & legal information
Everything that governs your purchase
These are the policies that apply when you buy from Excellent Kart. They are written to describe what this business actually does — digital products, electronic delivery, real support — not generic template text.
All policies last updated 5 September 2026
Policies
- Terms & ConditionsThe agreement between you and the merchant covering website use, orders, payments, digital delivery, licences and dispute resolution.
- Privacy PolicyWhat personal information we collect, why we collect it, who it is shared with, how long we keep it, and the choices you have.
- Cancellation & Refund PolicyWhen an order can be cancelled, when a refund is available, how to request one, and how long the money takes to reach you.
- Shipping & Delivery PolicyHow your purchase reaches you: electronic delivery, timing, what to do if a download fails, and where physical shipping would apply.
Business & support information
- About UsWho runs this business, what we sell and how buying works end to end.
- Contact UsEmail, phone, support hours, registered address and a contact form.
- Grievance RedressalFile a formal complaint and see exactly how it is investigated and answered.
- Order StatusCheck the verified payment and delivery status of any order, and raise a refund case.
- PricingThe live price of every product, in Indian rupees, with no hidden charges.
- FAQsShort answers to the questions customers ask most before and after buying.
Merchant identity
The same legal entity, address and contact details appear on every policy page, in the footer, at checkout and on your order confirmation.
Merchant & business details
- Merchant legal entity name
- AKASH CHAUDHARI
- Business / registered name
- M/S EXCELLENT STARS AGENCY
- Registered address
- M/S EXCELLENT STARS AGENCY, VILLAGE MAUR, POST MAUR, ALIGARH, UTTAR PRADESH, 202137, ALIGARH, UTTAR PRADESH, PIN: 202137
- Operational address
- M/S EXCELLENT STARS AGENCY, VILLAGE MAUR, POST MAUR, ALIGARH, UTTAR PRADESH, 202137, ALIGARH, UTTAR PRADESH, PIN: 202137
- Telephone
- +91 8630570364
- Support hours
- Monday to Saturday, 10:00 AM – 7:00 PM IST
Still have a question?
Talk to a person before you buy, or after. We answer every message.
Monday to Saturday, 10:00 AM – 7:00 PM IST